How does HP install software and gather data? Check the cables Verify that the cable connections are in working order. This page requires Javascript. Close the automatic document feeder ADF hatch. Power cable The power cable is connected between the scanner and a power outlet. Select your operating system and version , Change Detected operating system:

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HP Scanjet N8400 series Flatbed Document Scanner – Environmental specifications

Clear the jammed paper from the automatic document feeder ADF output tray. Open download list For more information, see Contact HPSupport. Use the HP Scanner Tools Utility to assign sscanjet to quick start buttons, to choose which profiles are selectable from the scanner front panel, and to view information about scanner settings, status, and maintenance. Use the HP Document Copy software to send document scans directly to a printer. Asia Pacific and Oceania.

HP Scanjet N series Flatbed Document Scanner – Clean the ADF window | HP® Customer Support

To fix the problem, check the scanner cables and software as described here. This could take up to 3 minutes, depending on your computer and connection speed. If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities.

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HP Scanjet N8400 series Flatbed Document Scanner – Clean the ADF window

Ensure that the power switch on the back of the scanner is in the On position. USB cable Check the physical connection to the scanner:. The Virtual Agent dcanjet currently unavailable.

Select all Deselect all. Javascript is disabled in this browser. In addition to the HP software programs, several popular document management applications are included with the scanner. It also lets you know when it is time for them to be replaced.

Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. Is my Windows version bit or bit?

Click the Record Replacement button to record that the feed roller and separation pad have been replaced and to reset the scanned pages count.

Indicates the ADF firmware version number. This section indicates the number scans that have occurred since the document feeder was last cleaned and lets you know when it is time for it to be cleaned.

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The list of sccanjet available drivers for your product is shown above. This page requires Javascript. Indicates the scanner firmware version number. Use to organize, find, and share paper and PDF documents. Modify your browser’s settings to allow Javascript to execute. This section describes the scanning and document-management software programs that come with the scanner. We were unable to retrieve the list of drivers for your scnner.

The document feeder cannot pick up the paper or the paper is jammed. Please make a different selection, or visit the product homepage.

The Virtual Agent is currently unavailable. If the message is still displayed, contact HPSupport. Power cable The power cable is connected between the scanner and a power outlet.

Follow these steps to resolve the error:. Clear the jammed paper from the automatic document feeder ADF input tray.